Help Center
Find answers to your questions about orders, shipping, and returns.
Order Status
Track your order in real time. View estimated delivery dates, current location, and shipment history.
- Check order history
- Track current shipments
- Receive delivery alerts
Shipping & Delivery
Learn about delivery options, timeframes, and fees. We deliver across South Sudan and selected international destinations.
- Standard & express delivery
- Same-day pickup in Juba
- International shipping info
Returns
Easy returns within 30 days. Start a return online, print your label, and drop off or schedule a pickup.
- 30-day return window
- Free return shipping
- Refund processing times
Still need help?
Our customer care team is available Monday–Saturday, 8am–6pm CAT.
Call +211 123 456 789 or email support@ontimejuba.store